The local government ombudsman often ignores evidence. Oral hearings may be the only way a complainant can stop this dubious practice. By requesting an oral hearing a complainant would have the opportunity to put their evidence directly to the ombudsman and question and validate the other party’s evidence. This might just bring the local government ombudsman to a grinding halt but that is entirely a problem of their own making. If they didn’t constantly ignore valid evidence there would be no reason for complainants to demand an oral hearing.
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