Friday, October 26, 2007

Time marches on!

October 26th 2007. I was told nearly 7 months ago that the provisional report into my complaints was nearly ready but it's still not arrived. So after 10 years and 4 months this sorry saga is still going on (and on and on and on.................................)!

What a brilliant advert for Local Government Ombudsmen, talk about shooting themselves in the foot.

Thursday, October 18, 2007

Recent MORI survey

Looks like the LGO have been manipulating the selection sample again. Even though they excluded a significant number of stakeholders from their 1999 survey the results were still horrendous. This time they have excluded an even larger percentage of stakeholders so they must have been expecting even worse results than the 1999 survey produced. Stakeholder dissatisfaction is about 70% with Council complaints procedures and 75% with the LGO. After 4 surveys spread across 12 years you would have thought that by now they would have got the message and done something about the appalling results.

If you are faced with improving stakeholder satisfaction the first thing you need to do is ask the stakeholders why they are dissatisfied and then do something about it. It's not rocket science after all. The LGO has identified the problem on at least 4 occasions (1995, 1999, 2003 and 2007) but then failed to do anything about it. Except of course to remove a larger and larger proportion of the sample in an attempt to manipulate the results. Wouldn't it be a lot easier if they just improved their service to stakeholders so satisfaction levels could improve naturally, then they wouldn't have to manipulate survey selection samples and everyone would be happy.

Tuesday, October 09, 2007

The petition

The petition is about to close. When I last looked we had 440 signatures.

When it closes we will have achieved 38th place out of 994 petitions in our group (Government, politics and public administration). In addition we will have achieved 402nd place out of all 8278 petitions on the website.

I would like to thank all those who signed the petition and now hope the Government respond in a positive way.

I don't know of any other group of Ombudsmen in the world that has a fraction of the dissatisfied customers that our own Local Government Ombudsmen have. That in itself should have been ringing alarm bells in Government as long ago as 1995.

Let's hope the petition acts as a wake up call to everyone concerned with public administration and the Government finally do something to end the injustice that we have all had to endure.

Pauline Nunn

Thursday, October 04, 2007

Goncalo Amaral

It would appear that Local Government Ombudsmen and Goncalo Ameral have something in common. Both have a tendency to create a theory to support the outcome they want and then reverse engineer the facts and evidence to support it.

When Goncalo Amaral became an embarrassment to the Portuguese authorities they had the good sense to remove him from office. I wonder when the English authorities will come to their senses?

Tuesday, October 02, 2007

You take the high road!

There was an article in today's newspaper about national and local government wasting vast sums of public money. Some £100 billion pounds are wasted every year, that's about £4000 per household.

Here's one of many interesting examples. Hampshire Council spent £250,000 realigning some kerbs because they were a tenth of an inch too high.

If you ignore the vast sum of money wasted it raises and interesting point as far as my own complaint is concerned because it also involves the height of the kerbs.

The Council, the Contractors and the Developers all used measurements to an accuracy of plus or minus a fifth of an inch. However, the Ombudsman's investigator sought to persuade to me that I couldn't prove any level to an accuracy better than plus or minus 4 inch (Even though levels are already shown on most of the plans to an accuracy or plus or minus a fifth of an inch).

So how can Hampshire County Council work to an accuracy of a tenth of an inch if, as the Ombudsman's investigator asserts, my surveyor can't? Either the Ombudsman's investigator is wrong or Hampshire Council is!