Mary Seneviratne 'Public Services and Administrative Justice' (2002) Butterworth:
It can be argued that one of the primary functions of an ombudsman is to seek out causes of injustice at the systemic level, in a way that a court of law could never do.
Harlow and Rawlings 'Law and Administration' (2nd edn. 1997) Characterise the two different functions of the ombudsmen as fire-fighters and fire-watchers. Their fire-fighting role is similar to that of the courts, providing remedies for individual grievances. The fire-watching role is that of inspection and audit. In essence seeking out causes of injustice at the systemic level).
The fire-fighting role of the
None of the public sector ombudsmen in the