Delay! I was told by an investigator that the Ombudsman's provisional report (into my 2002 complaint) was nearly ready in February 2007 yet it took them a further 9 months to send me a copy (received November 2007).
Even more delay! Although I responded to that report within 2 days I am still waiting for the Ombudsman's final determination (or report) into my 2002 complaint.
February 2007 to June 2008, A total of 16 months delay, yet the Ombudsman does not accept that they are responsible for any delay. Question for the Ombudsman, then just who is responsible for the delay?