Wednesday, June 25, 2008

Survey for excluded complainants

During 2007 the Local Government Ombudsman excluded some 14% of complainants from their Ipsos MORI customer satisfaction survey in an attempt to skew the results in their favour.

However, the tactic failed to improve the abysmal levels of customer satisfaction levels recorded in their 1995 and 1999 surveys. My question is, just how much worse would they have been if the Local Government Ombudsman had not skewed them in their favour?

Therefore, for all those excluded from their 2007 survey I now give you a chance to rate Local Government Ombudsmen. Unlike the LGO I exclude no-one from my poll, not even them or their staff. Visit my blog and vote now.

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