The Ombudsman has just published a report accepting that serious delay is maladministration.
The Ombudsman’s investigation finds that the Council delayed seriously in making decisions about whether it owes a full housing duty to homeless applicants.
Pity Ombudsmen don't practice what they preach because I have now been waiting over 6 years for the Ombudsman to make a decision regarding my second complaint. If that's not serious delay I don't know what is.
Unfortunately the lack of accountability means there is nobody to find a Local Government Ombudsman guilty of maladministration and therein in lies the problem.