When Pat Thomas (York LGO) issued her report into my first complaint during 1998 the chances of a complainants getting a formal report into their complaint was 2.4%.
Pat Thomas retired in 2005 and was replaced by Anne Seex.
During the 2007/8 reporting year the chance of a complainant getting a formal report into their complaint had plummeted to 0.34%. That's a 7 fold decrease in reported cases of maladministration over the 10 years.
In addition Anne Seex only finds half as much maladministration as her colleague in London and a third as much as the one in Coventry. Lucky for the councils in her area but not so good for the poor old complainants. Just a pity we can't change Ombudsmen like the councils can.