A council tells the York LGO they can physically produce this. They even show them a plan view.
A complainant argues they can't and tells the ombudsman to refer to a cross sectional view to prove their point.
The York LGO refuses to take a cross sectional view into account and accepts the word of the council.
7 years later the York LGO finds the council not guilty of maladministration as far as the 'illusion' is concerned but guilty of delay in not actually producing it.
The council then decide not to produce the 'illusion' after all and the whole process starts again.
The York LGO thinks that's justice, whereas I think it's just an illusion.