Local Government Ombudsmen and their staff know what they are doing.
Unfortunately this is just a myth The fact is in many cases they don't. They simply do not have the technical skills or knowledge necessary to understand let alone correctly determine many of the complaints submitted to them. The only experience the Ombudsmen and the majority of their staff have is working for a public authority that has itself been found guilty of maladministration. The administrative justice system in England is run by poachers turned gamekeepers for the benefit of their friends and ex colleagues who are still poachers.