Monday, February 01, 2010

LGO: Systemic Failure

"If ombudsmen are to have a greater impact on ‘getting decision-making right first time.' their focus should shift from the resolution of all individual complaints to a more strategic focus concentrating on the small number of complaints that are of significance to parties beyond those in dispute and that appear to involve systemic failures. Resources freed up as a result should be used to bolster policy,analytic and communication functions. Ombudsmen should move from predominantly facing the public, to predominantly facing administrators."

Brian Thompson, Richard Kirkham and Trevor Buck. (The Ombudsman issue 38, partially repeated in an article in issue 39 by Chriss Gill)

The irony being that the Local Government Ombudsmen are themselves a major cause of the systemic failure of the administrative justice system in England.

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