Wednesday, June 23, 2010

LGO email retention policy

Has your Local Government Ombudsman's office told you that they don't keep your emails? Don't believe anything they say. Here is an example of the truth

The following blue text is a copy of a certified email tracking record regarding an email I sent to Anne Seex, Local Government Ombudsman, York office, on the 25th April 2008.

As you will see from the record below my email was first opened on the 25 April 2008. (For those unaware the LGO now use the services of efax.com in America. In addition they often use them as a proxy when visiting blogs and websites that criticise the LGO.) However, what is more interesting is the latest date my email was opened, the 15th June 2010 [Record number 7 in bold], over 2 years 2 months after sending it and first being read by Mrs Seex [Record number 3 in bold]. (Again for those unaware, the tracking record is typical of those emails opened by Mrs Seex on her personal Blackberry PDA.]

To       a.seex@lgo.org.uk     
From       trevornunn

Subject      Re: Letter from Cheshire County Council, we are still waiting.
Sent on      25-Apr-08 at 18:00:39pm 'GB' time
1st Open      25-Apr-08 at 18:31:02pm   +01:00  Massachusetts, United States

Tracking Details

 
1: Opened
Opened     25-Apr-08 at 18:31:02pm (UTC +01:00)   -   30mins 23secs after sending
Location     Massachusetts, United States
Opened on     208.51.227.178.efax.com (208.51.227.178:24896)
Language     of recipient's PC: en-gb (English/United Kingdom)
Browser     used by recipient: Moz/4.0 (MSIE 6.0; WinNT 5.1; SV1; .NET CLR 1.1.4322)
Last log     No more activity after 25-Apr-08 at 18:32:13pm (UTC +01:00)  

2: Re-Opened
Opened     25-Apr-08 at 19:03:34pm (UTC +01:00)   -   1hour 2mins 55secs after sending
Location     Massachusetts, United States
Opened on     208.51.227.178.efax.com (208.51.227.178:25420)
Language     of recipient's PC: en-gb (English/United Kingdom)
Browser     used by recipient: Moz/4.0 (MSIE 6.0; WinNT 5.1; SV1; .NET CLR 1.1.4322)
Last log     No more activity after 25-Apr-08 at 19:13:02pm (UTC +01:00)  

 
3: Forwarded
Opened     26-Apr-08 at 10:26:52am (UTC +01:00)   -   16hours 26mins 13secs after sending
Location     Milton Keynes, England, United Kingdom (86% likelihood)
Opened on     88-109-223-61.dynamic.dsl.as9105.com (88.109.223.61:1106)
Language     of recipient's PC: en-gb (English/United Kingdom)
Browser     used by recipient: Moz/4.0 (MSIE 6.0; WinNT 5.1; SV1; FunWebProducts; .NET CLR 1.1.4322)


4: Re-opened (by earlier reader #1)
Opened     12-May-08 at 17:41:20pm (UTC +01:00)   -   16days23hours40mins41secs after sending
Location     Massachusetts, United States (86% likelihood)
Opened on     208.51.227.178.efax.com (208.51.227.178:43581)
Language     of recipient's PC: en-gb (English/United Kingdom)
Browser     used by recipient: Moz/4.0 (MSIE 6.0; WinNT 5.1; SV1; .NET CLR 1.1.4322)

5: Re-Opened (by earlier reader #1)

Opened     4-Aug-08 at 13:36:26pm (UTC +01:00)   -   100days19hours35mins47secs after sending
Location     Massachusetts, United States
Opened on     208.51.227.178.efax.com (208.51.227.178:64004)
Language     of recipient's PC: en-gb (English/United Kingdom)
Browser     used by recipient: Moz/4.0 (MSIE 6.0; WinNT 5.1; SV1; .NET CLR 1.1.4322)

6: Forwarded
Opened     3-Dec-09 at 19:04:02pm (UTC +01:00)   -   587 days 1hour 3mins 23secs after sending
Location     Massachusetts, United States
Opened on     208.51.227.178.efax.com (208.51.227.178:21527)
Browser     used by recipient: Moz/4.0 (MSIE 6.0; WinNT 5.1; SV1; .NET CLR 1.1.4322; MSOffice 12)

7: Re-Opened (by earlier reader #3)
Opened     15-Jun-10 at 20:45:12pm (UTC +01:00)   -   781days 2hours 44mins 33secs after sending
Location     Massachusetts, United States
Opened on     208.51.227.178.efax.com (208.51.227.178:26968)
Browser     used by recipient: Moz/4.0 (MSIE 6.0; WinNT 5.1; SV1; .NET CLR 1.1.4322; MSOffice 12)


Summary   -   as at 23-Jun-10 at 17:45:21pm (UTC +01:00)   -   788days 23hours 44mins 42secs after sending
Total     Opened 7 times by 3 readers

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