About us: Key facts about the Ombudsmen
- There are three Local Government Ombudsmen in England.
- We make our decisions independently of all government departments, councils and politicians.
- We examine complaints without taking sides. We are not consumer champions.
["If, like Local Government Ombudsmen, you remain impartial in situations of injustice, you have chosen the side of the oppressor. If an elephant has its foot on the tail of a mouse and you say that you are impartial, the mouse will not appreciate your impartiality."]
- We are appointed by Her Majesty the Queen.
- We have the same powers as the High Court to obtain information and documents.
- Our decisions are final and cannot be appealed. However, you can challenge them in the High Court if you think our reasoning has a legal flaw.
- We do not have to investigate every complaint received, even if we have the power to do so. For example, we may decide not to investigate if we think the problem you mention would have affected you only slightly.
- We are committed to providing a fair service and spending public money effectively.
- We do not charge for using our service.
True but there is a reason, nobody would use them. Especially when you realise that you only have about a 20% chance of getting an average of about £750 compensation but the cost would be £1,353 whether you are one of the lucky ones or not. Not exactly good odds or value for money by any stretch of the imagination. Most solicitors can obtain an average of about £5,000 compensation, some 7 times more than the LGO. In this world you get what you pay for, Local Government Ombudsmen are free for one reason and one reason only, they are what could colloquially best be described as crap.
- When we find that a council has done something wrong, we may recommend how it should put it right. Although we cannot make councils do what we recommend, they are almost always willing to act on what we say.